Effective Date: 14-11-2024

At IslamicBook.in, we aim to provide our customers with a smooth and hassle-free shopping experience. However, if you need to cancel or return an order, please review the following terms regarding cancellations and refunds.

1. Order Cancellation

a. Cancellation by Customer

You may cancel your order within [insert number of hours, e.g., 24 hours] of placing it. Once an order is placed, we begin processing it promptly, and after a certain point, cancellations may not be possible. You can cancel your order by following these steps:

• Contact our customer support team at [insert customer service email/phone number] as soon as possible.
• Provide your order number and the reason for cancellation.

If your order has not been shipped yet, we will cancel it and provide a full refund. If your order has already been shipped, please refer to our Return Policy for instructions on how to return the product.

b. Cancellation by IslamicBook.in

We reserve the right to cancel any order at our discretion, including orders that:

• Appear to be fraudulent or suspicious.
• Cannot be processed due to payment issues.
• Are out of stock or unavailable.
• Violate our Terms and Conditions.

If we cancel your order, you will receive a full refund to your original payment method.

2. Refund Policy

a. Eligibility for Refunds

You may be eligible for a refund if:

• You cancel your order within the allowed cancellation window.
• You return a product within our specified return period ([insert number of days, e.g., 14 or 30 days] from the date of delivery) in unused, resalable condition with original packaging.
• The item is damaged, defective, or incorrect upon delivery.

b. Refund Process

Once we receive and inspect the returned item (if applicable), we will initiate the refund to your original payment method. You will receive a confirmation email once your refund has been processed.

• Refund Timeline: Refunds will be processed within [insert number of days, e.g., 7-10 business days] of receiving the returned product or canceling the order.
• Payment Method: Refunds will be credited to the same payment method used during purchase (credit/debit card, net banking, etc.). The refund may take additional time to reflect in your account depending on your payment provider’s processing time.
• Shipping Fees: Please note that shipping charges are non-refundable, and you may be responsible for return shipping costs unless the product is damaged or defective.

c. Partial Refunds

If only part of your order is returned or canceled, a partial refund will be issued for the returned items, excluding any non-refundable shipping charges or restocking fees (if applicable).

3. Returns

If your order is eligible for a return, please follow these guidelines:

• The product must be returned in its original condition, unopened, and in its original packaging.
• Please contact our customer support team at [insert email/phone number] to initiate a return request. You will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
• Customers are responsible for the cost of return shipping unless the product is defective or damaged.

a. Defective or Damaged Products

If you receive a defective or damaged item, please notify us within [insert number of days, e.g., 7 days] of receiving your order. We will arrange for a free return and issue a full refund or send you a replacement, depending on availability.

b. Non-Returnable Products

Some products may not be eligible for return or refund due to hygiene reasons or other restrictions. These include:

• Books that have been opened or used.
• Items marked as "final sale" or "non-returnable."
• Downloadable products or digital content.

Please check the product details on the website for specific return eligibility.

4. Refund Exceptions

• Discounted Items: Refunds on discounted items or promotional products are subject to the terms of the promotion. If an item was purchased with a discount or coupon, the refund will be issued based on the final purchase price.
• Change of Mind: If you change your mind after placing an order, a refund may only be granted if the order is canceled before it is shipped. If you’ve received the product, you will need to follow the return procedure outlined above.

5. How to Contact Us

If you wish to cancel your order, request a return, or inquire about a refund, please contact us:

IslamicBook.in Customer Support
Email: islamicbookcorner104@gmail.com

Phone: 9832814071
Address: RATANPUR , DHUYLIAN , SAMSERGANJ , MURSHIDABAD , WESTBENGAL , 742202