Effective Date: 14-11-2024

At IslamicBook.in, we strive to provide a seamless shopping experience. We understand that sometimes you may need to return a product, and we want to ensure that the process is as smooth as possible. Please read our Shipping and Return Policy carefully to understand how we handle shipping, delivery, and returns.

1. Shipping Policy

a. Shipping Locations

We currently offer shipping to locations across India and select international destinations. If you are ordering from outside India, please note that shipping costs, delivery times, and product availability may vary.

b. Shipping Methods and Charges

We provide various shipping methods to suit your needs. Shipping costs are calculated based on your order size, shipping method, and delivery location. You will see the shipping charges at checkout before confirming your order.

• Standard Shipping: Delivery within 2 to 7 business days.
• Express Shipping: Delivery within 2 to 7 business days.
• Same-Day Delivery: Available for select locations if the order is placed before 10AM., 12 PM].

c. Shipping Fees

Shipping costs depend on:

• The delivery address (location and postal code).
• The shipping method selected.
• The total weight of your order.

Orders over ₹1000 may be eligible for free shipping within India.

d. Order Processing Time

Once you place an order, it will be processed within [1-3 business days]. If you place an order during weekends or holidays, it will be processed on the next business day.

e. Delivery Time

The estimated delivery time will vary depending on the shipping method and your location:

• Standard Shipping: Typically takes [2] to [7] business days.
• Express Shipping: Typically takes [2 to [7 business days.
• Same-Day Delivery: Available only for select locations and products.

f. Tracking Your Order

Once your order is dispatched, you will receive an email with tracking details, including a tracking number and a link to monitor your package's progress.

g. International Shipping

We offer international shipping to select countries. Please be aware that:

• Customs Duties & Taxes: Customs duties or import taxes may apply depending on the destination country. These fees are the responsibility of the customer.
• Shipping Delays: International shipping may take longer due to customs processing.
• Restricted Products: Some products may not be available for international shipping due to regulatory restrictions.

2. Return Policy

a. Eligibility for Returns

You may return products within [1DAY] from the date of delivery, provided the following conditions are met:

• The product is unused, in its original condition, and in the original packaging.
• The product is not marked as "final sale" or "non-returnable."
• The item is not a downloadable product or digital content.

To initiate a return, please contact our customer support team at [Insert email/phone number] with your order number and the reason for the return.

b. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within [X days] of receiving the item. We will offer you the option of a refund or replacement. In the case of a damaged or defective item, we will cover the return shipping costs.

c. Return Process

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer support team at [Insert email/phone number] to request a return authorization.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
3. Return Shipping: You may be responsible for return shipping charges unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that the returned items reach us.
4. Inspection: Once the returned item is received, it will be inspected. If it meets our return criteria, we will proceed with a refund or exchange.

d. Refunds

• Refund Method: Refunds will be issued to the original payment method used at checkout (credit/debit card, net banking, etc.). The refund may take 7–10 business days to process depending on your payment provider.
• Shipping Fees: Shipping charges are non-refundable unless the product is defective, damaged, or incorrect.
• Partial Refunds: If only part of your order is returned (e.g., some books), a partial refund will be issued for the returned items, minus any shipping or restocking fees (if applicable).

e. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Books that have been opened or used.
• Downloadable products or digital content.
• Custom or personalized items.
• Items marked as "Final Sale" or "Non-returnable" on the product page.

f. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item and place a new order for the replacement product.

g. Restocking Fees

In some cases, a restocking fee may apply for returned items. This will be clearly stated on the product page or during the return process.

3. Important Notes

• Incorrect Address: Please double-check your shipping address when placing an order. If the address is incorrect or incomplete, we may not be able to deliver your order or additional charges may apply to re-route the shipment.
• Shipping Delays: While we strive to ensure timely delivery, external factors such as weather conditions, strikes, or courier delays may affect shipping times.
• Product Availability: In the rare case that an item is out of stock after your order is placed, we will notify you and provide options for cancellation or backordering.

4. How to Contact Us

If you have any questions regarding shipping or returns, or need assistance with an order, please contact our customer support team:

IslamicBook.in Customer Support
Email: islamicbookcorner104@gmail.com

Phone: 9832814071
Address: RATANPUR ,DHULIAN , SAMSERGANJ , MURSHIDABAD , WEST BENGAL , 74222

Our team is here to assist you and resolve any issues you may encounter.

5. Terms of Service

By placing an order with IslamicBook.in, you agree to our Shipping and Return Policy, and acknowledge that you have read, understood, and accepted all the terms.